Privacy Policy
Our commitment to transparency, customer privacy, and ethical data handling.
1. Information We Collect
When you visit BhiladGrocery.in or place an order with Adarsh Provision Store, we collect only the necessary information required to process and deliver your groceries:
- Contact Details: Your name, mobile phone number, and optional email address.
- Delivery Address: House number, building/society name, street, landmark, and postal PIN code (396105 or 396155).
- Order Details: Items purchased, quantity, selected delivery slot, order notes, and billing history.
- Technical Data: Basic browser cookies to maintain your shopping cart items and delivery session.
2. How We Use Your Information
Your personal data is used exclusively for legitimate business purposes:
- Picking, packing, and delivering your ordered grocery items to your doorstep.
- Sending order confirmations, dispatch updates, and slot notifications via SMS or WhatsApp.
- Responding to customer service inquiries, returns, or feedback.
- Complying with statutory accounting and tax regulations.
3. Zero Third-Party Selling (Our Strict Pledge)
We do NOT sell, rent, trade, or distribute your personal information to third-party marketing companies, data brokers, or advertisers under any circumstances. Your information remains strictly within the confidential operations of Adarsh Provision Store.
4. Payment Data Security
Because all orders on Bhilad Grocery are processed via Cash on Delivery or UPI on Delivery, we do NOT collect, transmit, or store any sensitive credit card, debit card, or net banking credentials on our web servers. This eliminates any risk of online payment fraud on our website.
5. Customer Rights & Data Deletion
Under the Information Technology Act and applicable privacy standards, you have the right to request access to your stored personal details or request account deletion. To request deletion of your order records, please email adarshprovisionstore1@gmail.com with the subject line "Data Deletion Request".