Refund & Returns Policy
Our doorstep verification commitment and return terms for Adarsh Provision Store.
1. Mandatory Doorstep Verification (Our Golden Rule)
Because groceries and food staples require utmost care, Bhilad Grocery operates a Doorstep Verification Model:
We strongly request every customer to inspect the delivered items in the presence of our delivery executive before making payment. If any item is found damaged, expired, defective, or incorrect, you may hand that specific item back to the rider on the spot and pay only for the remaining accepted items. This ensures instant resolution without claims or delays.
2. Post-Delivery Return Window (24 Hours)
If a product defect is discovered after the delivery executive has departed (such as an internal manufacturer flaw or sealed packaging defect):
- The defect must be reported within 24 hours of delivery.
- The customer must email adarshprovisionstore1@gmail.com or WhatsApp +91 75675 17929 with:
- The Order Number and customer name.
- Clear photographs/video showing the damaged product, batch number, and invoice.
- A brief description of the issue.
3. Non-Returnable & Non-Refundable Items
To protect hygiene, food safety, and regulatory compliance, the following items cannot be returned or refunded once accepted at doorstep:
- Food packages whose manufacturer seal has been opened or tampered with.
- Loose staples, rice, flour, pulses, or sugar once accepted and unsealed.
- Perishable products, dairy, bread, and eggs once accepted at delivery.
- Personal hygiene products, soaps, sanitary items, and baby care goods whose outer packaging has been unsealed.
- Items showing signs of misuse, improper storage in the customer's home (such as exposure to moisture or heat), or physical tampering.
4. Resolution & Refund Processing
Once a return or damage claim is approved by our store manager, the customer will be offered one of the following remedies at our store's discretion:
- Free Replacement: A fresh replacement item will be dispatched in the next available delivery slot at zero extra charge.
- Direct UPI / Cash Refund: If replacement stock is unavailable, an instant refund will be credited directly to the customer's UPI ID or handed over in cash within 24 to 48 hours.