Shipping & Delivery Policy
Standard terms governing the dispatch, fulfillment, and handover of goods by Adarsh Provision Store.
1. Scope of Fulfillment
All grocery orders placed through BhiladGrocery.in are fulfilled exclusively by Adarsh Provision Store from our retail store in Bhilad, Gujarat. We operate a direct hyperlocal delivery fleet and do not rely on third-party courier companies.
2. Delivery Fees & Order Value
- Minimum Order Value: All orders must meet a minimum product value of ₹149. Orders below this threshold will not be processed.
- Standard Delivery Fee: Orders with a merchandise subtotal between ₹149 and ₹358 will incur a non-refundable delivery fee of ₹39.
- Free Delivery Privilege: Orders with a merchandise subtotal of ₹359 and above qualify for 100% Free Delivery.
3. Slot Timelines & Dispatch
Deliveries are executed within the customer-selected time window (9 AM–12 PM, 12 PM–3 PM, 3 PM–6 PM, or 6 PM–9 PM). While our riders make every effort to reach your doorstep within the window, delivery times are approximate and may experience minor variances due to route congestion, adverse weather, or technical factors.
4. Customer Availability & Re-Delivery (Important)
To protect our delivery operations and ensure smooth service for all community members, the customer agrees to the following terms:
- Contact Availability: The customer must provide an accurate, reachable mobile number and clear delivery address with recognizable landmarks.
- Presence at Delivery: The customer or their authorized representative must be present at the address during the chosen delivery slot.
- Waiting Time: Upon arrival, our delivery executive will attempt to contact the customer by phone. The rider will wait for a maximum of 10 minutes.
- Failed Delivery / Absence: If the customer is unreachable, the phone is switched off, or the premises are locked, the delivery will be marked as "Failed". The store reserves the right to charge an additional ₹39 re-delivery fee for any subsequent delivery attempt.
5. Force Majeure & Weather Delays
Adarsh Provision Store shall not be held liable for delivery delays or failures caused by events beyond our reasonable control, including but not limited to severe weather conditions, local flooding, roadblocks, traffic gridlock, strikes, or government restrictions. In such situations, our customer support team will contact you promptly to reschedule.