Frequently Asked Questions
Everything you need to know about shopping, delivery, and service at Bhilad Grocery.
🛒 Ordering & Account
How do I place an order on Bhilad Grocery?
Placing an order is simple and takes less than a minute:
- Browse our categories or use the search bar to find your required groceries.
- Tap ADD on any product to place it in your cart, and adjust quantities with the + and − buttons.
- Open your cart, verify your items, and tap Proceed to Checkout.
- Enter your delivery address, mobile number, and select your preferred delivery slot.
- Tap Place Order. You will receive an immediate on-screen confirmation!
Do I need to register or create an account to place an order?
No! We offer a streamlined mobile guest checkout. You only need to provide your delivery address, landmark, and phone number so our rider can deliver your order.
What is the Minimum Order Value (MOV)?
Our Minimum Order Value is ₹149. If your cart is below ₹149, our cart will display a clear notification showing the exact amount needed to reach the threshold.
🚚 Delivery & Slots
What are your daily delivery slots?
We operate 4 scheduled delivery runs every day:
- Run 1: 9:00 AM – 12:00 PM
- Run 2: 12:00 PM – 3:00 PM
- Run 3: 3:00 PM – 6:00 PM
- Run 4: 6:00 PM – 9:00 PM
At checkout you can choose any open slot for today or the next two days. Each slot closes 90 minutes before it starts.
What are the delivery charges?
Delivery charges are transparent and calculated as follows:
- Orders ₹359 and above: FREE Delivery
- Orders between ₹149 and ₹358: Flat ₹39 delivery fee
Which areas do you deliver to?
We exclusively serve Bhilad (PIN 396105) and Sarigam (PIN 396155) in Valsad district, Gujarat. We do not deliver outside these postal codes.
What if I am not available when the rider arrives?
Our delivery rider will call your registered phone number. If you are unavailable, our rider will wait up to 10 minutes. If no one is available to receive the delivery, the order will be cancelled or rescheduled with a re-delivery fee.
💳 Payments & Safety
What payment methods do you accept?
We believe in 100% risk-free shopping for our customers. We accept:
- Cash on Delivery (COD): Pay physical cash to the delivery rider at your doorstep.
- UPI on Delivery: Scan the rider's official store QR code or pay using Google Pay, PhonePe, Paytm, BHIM, or any UPI app upon delivery.
We never collect or store your credit or debit card details online.
Can I return an item if it is defective or damaged?
Yes! We follow a Doorstep Inspection Model. We encourage you to check items upon arrival. If an item is damaged or incorrect, hand it back to the rider and pay only for the accepted items. For hidden defects, report within 24 hours with photos for a prompt replacement or refund.