Order Cancellation Policy
Clear guidelines on how and when grocery orders can be cancelled.
1. Customer Cancellation Window
We understand that schedules change. Because we deal in groceries, food staples, and daily perishables that are picked fresh from our shelves for each customer, cancellations are subject to the following strict timeline:
Permitted Cancellation Window: You may cancel your order free of charge at any time before your order status changes to "Dispatched / Out for Delivery", or at least 1 hour prior to the start of your selected delivery slot.
2. Non-Cancellable Orders (Out for Delivery)
Once your order has been packed, sealed, and handed to the delivery rider ("Out for Delivery"), cancellations cannot be accepted. Perishable goods, opened items, loose grains, and products transit-assigned to our delivery fleet cannot be recalled without incurring packaging and transit losses.
3. How to Cancel Your Order
To request a cancellation during the eligible window, please contact our store immediately:
- WhatsApp: Send a message to +91 75675 17929 with your Order Number and reason for cancellation.
- Phone Call: Call our store helpline at +91 75675 17929.
4. Store's Right to Cancel Orders
Adarsh Provision Store reserves the absolute right to cancel or decline any order at its sole discretion in any of the following scenarios:
- Product is unexpectedly out of stock or fails our in-store quality inspection prior to packing.
- The delivery address is situated outside our serviceable PIN codes (396105 / 396155).
- Inability to verify the customer's contact number or obtain order confirmation.
- Repeated past history of doorstep refusal of Cash on Delivery orders without valid reason.
- Technical or pricing errors on the website.
In all such cases, the customer will be notified promptly via phone or WhatsApp, and since no advance payment is collected, no financial loss will be suffered.