Consumer Protection
Grievance Redressal Mechanism
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, here is our formal complaint resolution procedure.
Level 1: General Customer Support
For most routine concerns — including delivery delays, missing items, or replacement requests — our front-line store support provides prompt, same-day resolution:
- Helpline & WhatsApp: +91 75675 17929 (8:00 AM – 9:00 PM)
- Support Email: adarshprovisionstore1@gmail.com
Level 2: Official Grievance Officer
If your complaint has not been resolved satisfactorily through Level 1 support within 48 hours, you may escalate the matter directly to our designated Grievance Officer:
- Designation: Grievance Officer
- Establishment: Adarsh Provision Store (Bhilad Grocery)
- Address: Shop No 3, 4, 5, Abhishek Co.Op. Society, Sarigam Road, Bhilad, Gujarat - 396105
- Dedicated Email: adarshprovisionstore1@gmail.com
- Phone: +91 75675 17929
Redressal Timelines
- Acknowledgment: Our Grievance Officer will acknowledge receipt of your complaint within 48 hours and issue a unique Ticket/Reference Number.
- Investigation & Resolution: The matter will be thoroughly investigated and resolved within a maximum of 15 working days from the date of formal receipt.