Customer Care

Payment Policy

Accepted payment methods at Bhilad Grocery: Cash on Delivery and UPI on Delivery with zero advance risk.

Safe & Transparent

Payment Methods & Policy

100% pay-on-delivery convenience. No online credit card risk, no hidden convenience charges.

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Cash on Delivery (COD)

Pay exact cash directly to our delivery rider when your groceries arrive at your home.

  • ✓ Zero digital transaction hassle
  • ✓ Complete physical inspection first
  • ✓ Instant paper/printed bill handover
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UPI on Delivery

Scan our delivery rider's official store QR code using any smartphone UPI application.

  • ✓ Google Pay, PhonePe, Paytm, BHIM, Cred
  • ✓ Instant digital payment confirmation
  • ✓ No cash change required

Transparent Pricing & No Hidden Fees

At Bhilad Grocery, what you see is what you pay:

  • No Convenience Fees: We do not charge payment processing, gateway, or digital handling fees.
  • All-Inclusive GST: All prices listed on the website include applicable GST taxes.
  • Delivery Fee Clarity: Standard ₹39 delivery fee applies on orders between ₹149 and ₹358; completely FREE for orders ₹359+.

Currency & Change Recommendation

While our delivery executives carry standard change, customers opting for Cash on Delivery are requested to tender exact or near-exact amounts when possible, or make use of instant doorstep UPI to prevent change delays.